One of the most common mistakes sales people make when negotiating is making promises they cannot keep. The thing about making promises you can’t keep is that they invariably come back to haunt you from two angles.
1. A disappointed customer / client who will most likely not want to do business with you again
2. An irate manager that did not permit you to make such a promise.
Don’t make promises that you don’t have the power or authority to keep.
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