The Greatest Salesmen / Women, Negotiators, and Leaders are most often the best Listeners.
Why?
Because they have a Service Mentality. Their Minds and Attitudes are Geared towards Serving their Prospects /Customers / Clients.
Now - let's be honest, we Nigerians are a Proud and at times arrogant bunch. So I'm sure the question on your mind is;
'Bearing in mind the kind of arrogant and at times rude prospects I come across, if I'm too humble and subservient won't they just walk all over me?'
Your concern is spot-on.
It is possible to have an attitude of 'Service' without coming across as a muppet.
How?
1. Remain Confident in Who You Are, and Your Ability To Add Real Value
2. Remain Confident In The Knowledge That Your Product / Service is an Excellent Solution
Whilst at the same time being;
1. Willing To Listen, should your Product / Service come up a little short.
Listen in order to improve, thereby securing that particular prospect, and most likely many more.
2. Willing to do whatever it takes to ensure that your product / service meets the needs of Prospects / Clients / Customers.
3. Giving Prospects and Clients the assurance that you're always available should they need Additional Assistance.
A Service Mentality is both a necessary component of Increasing Sales / Business via Building Relationships, and also ensuring Customer Loyalty.
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